Shipping policy

Orali Shipping Policy

Last updated: [insert date]

Thank you for shopping with Orali. This policy explains how we process and ship your order.

1. Order Processing Time

  • Orders are typically processed and dispatched within [1–2 business days] of being placed
  • Orders placed on weekends or public holidays will be processed on the next business day
  • During high-demand periods (e.g., wedding season, sales, or promotions), processing may take slightly longer — we'll notify you if there's a significant delay

2. Delivery Areas

We currently ship to all major cities and towns across Pakistan, including Lahore, Karachi, Islamabad, Faisalabad, and beyond, via our courier partner(s): [insert courier name(s), e.g., TCS, Leopards, M&P].

If your area is outside our standard delivery network, we will contact you to arrange an alternative or offer a full refund.

3. Estimated Delivery Times

Area Estimated Delivery
Major cities (Lahore, Karachi, Islamabad, Faisalabad, etc.) [2–4 business days]
Other cities/towns [4–7 business days]

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, courier volume, public holidays, or circumstances beyond our control.

4. Shipping Charges

  • [Flat-rate shipping of PKR [X] applies to all orders]
  • [Free shipping is offered on orders above PKR [X]]

Any applicable shipping charges will be clearly shown at checkout before you confirm your order.

5. Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan. Please have the exact amount ready for our courier upon delivery. A valid phone number and complete address are required to process COD orders — incomplete details may delay or cancel your order.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via [SMS/WhatsApp/email — specify]. You can use this number to track your shipment directly with our courier partner.

7. Failed Delivery Attempts

If a courier is unable to reach you after [2] delivery attempts, your order may be returned to us. In this case, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund, minus original shipping costs.

8. Incorrect Address

Please double-check your shipping address at checkout. Orali is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If you need to correct your address, contact us as soon as possible after placing your order at [insert email/WhatsApp] — we cannot guarantee changes once an order has been dispatched.

9. Damaged Shipments

If your order arrives visibly damaged, please refuse the delivery if possible, or contact us within 7 days with photos of the damaged package and product. See our [Return & Refund Policy] for how we handle these cases.

10. Questions?

For any shipping-related questions, reach out to us at:

Email: [insert email] WhatsApp: [insert number]